Frequently asked questions
Do you have a minimum order requirement?
There’s no minimum for DTF or embroidery orders. For screen printing, we require a minimum of 12 garments with 1-2 colors per design. Call us for more information.
What’s the largest size you can print or embroider?
Our max print size for screen printing is [12”x14”], for heat transfer printing is [14”x14”], and embroidery is [15”x15”]. Feel free to contact us with any questions!
What is the turnaround time?
Standard turnaround is 7–14 working days after artwork approval, but we’re happy to accommodate rush orders whenever possible.
What forms of payment do you accept?
At the moment, we accept Company Checks, Zelle and Cash as forms of payment. Contact us for more details!
Will I see how my design would look like before it gets printed?
Absolutely, artwork will go through a final approval process prior to us starting to produce the order.
What is your payment policy?
We require a deposit of 50% of the overall project is required before the project begins. The remaining balance is due at pickup or before delivery/shipping.
What is your policy on canceling orders?
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed.
Is there a setup fee for silk-screening?
There’s no setup fee if you provide the correct files we require. If adjustments are needed, an artwork fee may apply. Email us your logo, and we’ll provide a quote based on your design.
Is there a setup fee for embroidery?
Yes, there is a one-time setup fee for digitizing embroidery artwork. The fee varies based on the size and complexity of the design. Feel free to email us your artwork, and we’ll provide you with a personalized quote!
Can I use my own garment?
Unfortunately, we don’t accept customer-provided garments, but we’re happy to supply high-quality options for your order.
What kind of files do you require for the design?
For printing, we prefer vector files like AI, EPS, or PDF, but high-res PNG (300 DPI) (NO BACKGROUND COLOR) also works. Please ensure all text is converted to outlines and linked files are embedded. For embroidery, DST or PES files are ideal. Let us know if you need help with file prep!